We aim to get your order to you as soon as possible. You will receive a shipping confirmation email as soon as your order leaves our studio.
At Fi Graham London, all hats and headpieces are handmade to order. Each bespoke order will take about 2-3 weeks to make. During the run up to the peak summer season, this lead time can be 3-4 weeks.
Should you require your hat or headpiece sooner, please email or phone to discuss and we shall endeavour to accommodate your needs.
On orders over £200, delivery within the UK is FREE.
For orders under £200, delivery shall be calculated depending on size of the package and urgency of delivery.
You will be informed on the cost of the postage before your order is sent out to you.
All orders made within the UK are delivered by Royal Mail, either as special or recorded delivery. Both require a signature on delivery as proof of receipt.
Delivery costs vary and will depend on the size of the box containing the order and the country to which it is being shipped.
In order for us to provide you with an accurate price quote for international delivery, please contact us directly with the style reference number, your full shipping address and your deadline date.
Please note that all relevant import taxes and duties must be paid by you on receipt of the goods.
These import taxes and duties will be administered by the delivery company as soon as the goods have arrived in your country.
Claims for loss or damage of goods in transit
As soon as items leave the studio, they become the full responsibility of the delivery company.
Fi Graham London is not liable for any loss or damage of the goods incurred during shipping. Any claims for loss or damage of goods in transit must be made directly to the delivery company.